During my executive tenure, I spearheaded several transformative initiatives that propelled Keycentrix to new heights. One of our standout achievements was winning the prestigious Surescript’s Whitecoat Award in 2019, marking the company’s first industry recognition. This was just the beginning of a series of strategic advancements under my leadership.

I successfully repositioned Keycentrix’s products as market leaders in pharmacy management and patient engagement software. This strategic pivot resulted in a remarkable 123% cumulative increase in EBITDA as a percentage of revenue over five years, achieved without outside investment, even amidst challenges like COVID-19, labor reshuffles, industry consolidation, and credit market pressures.

Building on our technological prowess, I forged long-term partnerships with industry giants such as FreseniusRX, Omnicell, Mark Cuban’s Cost Plus Pharmacy, Healthwarehouse, and 23andMe. These collaborations were instrumental in creating scalable pharmacy operations that seamlessly integrated technology with operational excellence.

Financially, I closely managed our P&L to drive growth and successfully eliminated an inherited $4 million in long-standing debt. My focus on cultivating a positive and efficient work environment led to an exceptional employee net promoter score of 89, as reported by independent surveys. This culture of achievement and fun translated into tangible customer satisfaction, with Keycentrix maintaining a 95% customer satisfaction rate as of March 2023.

I also guided the company through a comprehensive rebranding process that significantly boosted our online presence, increasing website visits from 20 per day to over 4,000 per day, and achieving a conversion rate of 0.02. Additionally, I transformed our software development operations from a Waterfall to a Scrum Agile framework, increasing our release cadence from one to eight releases per year and reducing our defect ratio to 7 defects per 2 million lines of code, down from over 3,000 defects per 1.7 million lines of code.

Furthermore, I implemented an organization-wide sales playbook that dramatically expanded our sales pipeline by 11.4 times. Each of these accomplishments underscores my commitment to driving growth, fostering innovation, and delivering excellence in every aspect of the business.